IT documentation your team can actually find.
Assets, passwords, runbooks, domains and client know-how in one place, with AI that answers questions from it in seconds. Built for MSPs and IT teams.
Where's the VPN config for Contoso?
On CL-FW-SEA: WireGuard, split tunnel, MFA via Entra. Runbook: Remote access setup.contoso-law.example SSL certificate expires in 5 days
Ticket #5001 opened in ConnectWiseWorks with the tools you already use
Stop hunting for answers
Documentation only helps if people can find what they need in the middle of a ticket. Knowpoint makes the right answer one search, or one question, away.
Find anything instantly
Search every asset, password, document and contact at once. Press / from anywhere, filter with #tags.
Ask in plain English
“How do we restore a file for Harborview?” Get an answer with links to the sources, never a guess.
See how it all connects
Servers, the passwords that unlock them, the runbooks that fix them and the people to call, all linked.
Everything about every client, in one place
Organizations, locations, contacts, assets, passwords and runbooks, all linked together. Flexible assets let you document anything (email platforms, backups, Wi-Fi, licensing) with fields that appear only when they apply.
- Visual builder with conditional fields
- Tag fields that link to servers and other items
- Related items and tags across everything
- Visual or Markdown editor with version history
Ask a question. Get the answer, with sources.
“What's the VPN setup at Contoso?” Ask AI searches your documentation and answers in seconds, with links to what it used. It can write runbooks, build an environment overview, and turn raw handover notes into structured documentation.
- Answers only from what you're allowed to see
- Never sees password values
- AI writer and AI import
- Every AI change is audited
Harborview backs up HV-DC01 hourly with Datto SIRIS. To restore a single file:
- Sign in to the Datto portal and open the HV-SIRIS appliance.
- Choose the latest recovery point for HV-DC01, then File Restore.
- Browse to the file, download it, and copy it back to S:\.
Credentials for the portal are in Passwords → “Datto Partner Portal”.
Credentials that are safe, and still fast to use
AES-256-GCM encryption with a key per workspace, one-click copy, TOTP codes, and a full audit trail of every reveal. Restrict sensitive items to chosen people and teams, right from the item's page.
- Per-item access with view or edit
- Every reveal and copy audited
- Alerts on unusual password access
- Scoped API keys
Never be surprised by an expiring domain again
Enter a domain and Knowpoint pulls its registration, DNS records and certificates automatically, re-checks them in the background, and records every change.
- WHOIS / RDAP, DNS, SPF and DMARC at a glance
- Certificates on every host you list
- Change history
- Expiry alerts at 30, 7 and 1 days
Secure by design, not as an add-on
Your clients trust you with the keys to everything. Knowpoint is built so that trust is well placed.
Isolated workspaces
Each customer gets their own database schema and encryption key.
Roles and per-item access
18 plain-English permissions, teams, and restrictions on single items.
Full audit log
Every change, sign-in and password reveal, with who, when and where.
Two-factor authentication
TOTP for every user, with rate-limited sign-in.
Your PSA and RMM, already documented
Connect ConnectWise PSA, HaloPSA or NinjaOne and pull in companies, sites, contacts and devices, with hardware, OS, IP and serial numbers mapped onto your asset types. Existing records are matched, not duplicated.
- Scheduled or on-demand syncs
- Match companies to organizations
- Only mapped fields change
- Nothing is ever deleted
Know before your clients do
Rules for expirations, unusual password access, failed sign-ins, security changes and domain changes, delivered in-app, by email, to Slack or Teams, or as a ConnectWise or Halo ticket.
- Recommended rules in one click
- Only people who can see an item are told
- No duplicate alerts
- Test any rule or channel
Simple pricing that grows with you
Per technician, every client and asset included. Try every feature free for 14 days.
Starter
For small teams getting their documentation in order.
- Unlimited organizations and assets
- Password vault with TOTP codes
- Documents and knowledge base with version history
- Flexible assets with conditional fields
- Domain & SSL tracker
- Expiration alerts in-app and by email
- Tags, related items and global search
- Two-factor authentication and audit log
Pro
For MSPs who want answers in seconds, not tickets.
- Everything in Starter
- Ask AI across all your documentation
- AI writer and AI import from raw notes
- ConnectWise PSA, HaloPSA and NinjaOne sync
- Alerts to Slack, Teams, ConnectWise and Halo tickets
- Custom roles, teams and per-item access
- REST API with scoped keys
- Bulk actions and webhooks
Enterprise
For larger teams with security and rollout needs.
- Everything in Pro
- Help migrating from IT Glue, Hudu or spreadsheets
- Priority support
- Custom contract and invoicing
- Onboarding and training for your team
Your documentation, finally answerable.
Spin up your workspace at yourcompany.knowpoint.io in under a minute.